Help
Support
Effective 22 October 2026 · applies to frag.watch and the frag.watch app
Questions, a bug, a wrong price, an idea: write to hello@frag.watch. Say which device and what you were doing when it happened; a screenshot helps. We usually reply within two business days.
Do I need an account?
Browsing and rating work without one. The watchlist, the collection and price alerts need an account: one tap with Apple or Google, no password. The same account works on the site and in the app.
Price alerts
Watch a bottle and we tell you when a trusted shop drops below your price: a push on your phone when you have the app, an email otherwise. You choose the channels under Profile → Notifications in the app, and can stop any alert from the email or the watchlist.
A price looks wrong
Prices come from public shop listings and refresh daily; each fragrance page shows when they were last checked. The shop's checkout price always prevails. Use "Report" on the offer and we will look at it.
Deleting your account
In the app: Profile → Delete my account. Details and the email path are on Delete your account.